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Product Quality Strategy : Customer satisfaction is every ELAN personnel's responsibility |
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 Quality Management System:
As early as December of 2001, ELAN was recognized and certified as ISO 9001:2000 compliant. Again in December of 2004, ELAN was successfully re-certified to have met the revised ISO 9001:2000 standard.
In this fast-changing time, entrepreneurs have to be vigilant in maintaining corporate growth, upholding its competitive edge, management development, and in keeping pace with 21 st century. ELAN's persisting endorsement and support of ISO 9001:2000 compliance, should continue to boost product quality and further improve operation efficiency.
With the joint efforts of its workforce, ELAN continues to bolster its R&D, streamline internal operations while promoting its corporate image. To keep its position in the competitive industry, ELAN could only strive to do better. While committed in meeting the international standard on product quality, ELAN will keep on providing more comprehensive and enhanced services to our customers.
Being an ISO 9001:2000 certified company has earned ELAN an international reputation. This is an achievement that built-up corporate image, improved competitiveness, streamline management, and sustains ELAN profitable operation. |
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Customer Satisfaction
| ◎ Corporate Competitive Objective: |
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Quality Enhancement Drive: |
| Customer satisfaction, advanced product, and service quality standards |
| 1. Company-wide drive involving all ranks and departments |
| 2. Non-stop campaign for improvements. Today’s accomplishment is tomorrow’s improvement. |
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◎ Upgrading Product Quality Guidelines:
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Entire workforce commitments and well-timed united efforts |
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Thorough understanding of all aspect of one’s daily tasks |
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Discuss how the problem occurred and its possible causes |
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Explore all possible areas that could further alleviate the problem |
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